COVID-19 information

Mystery Makers is open again and we are looking forward to welcoming you.

There are multiple reasons why our guests believe that Mystery Makers is a responsible choice during COVID-19, read about them here:

MYSTERY HUNT
MYSTERY ROOM

MYSTERY HUNT

Plenty of room for you

  • Our Mystery Hunt-games treasure hunt at State Castles follows government precautions and takes place in a very spacious setting.
  • Our Mystery Hunt -games in the Citadel and The King’s Garden takes place outdoors and follows the requirements of the Armed Forces and the Danish Agency for Culture for the areas.

Face Masks 

  • There are no requirements for the use of face masks on our events.

Coronapassport

  • Mystery Hunt in the Citadel and The King’s Garden: There is NO requirement for a negative corona test, as the experience takes place outdoors.
  • Mystery Hunt Christiansborg Palace and Kronborg Castle: With the reopening on 21 April 2021 comes a new requirement from the authorities that all guests must present a valid corona passport.
  • This means that you must present documentation of either being fully vaccinated at least 2 weeks before your visit OR a negative test, which is a maximum of 72 hours old before arrival at the castle.
  • Both PCR test (inoculation in the throat) and quick test (inoculation in the nose) are valid test forms.
  • The documentation can be available either digitally or in physical form.
  • In addition, you must present a publicly issued ID, such as a passport, driver’s license or health card.
  • Read more about the authorities’ information about corona passport here.
  • Mystery Makers follows the applicable rules for corona passport at all times and reserves the right to make any ongoing changes.
  • Mystery Makers reserves the right to reject individual entrants if they are unable to provide the necessary documentation. The right to a financial refund is waived in this case.

Gathering restrictions

  • Mystery Hunt is subject to the applicable rules of gathering restrictions. Read about the latest rules and initiatives here.

MYSTERY ROOM

Plenty of room for you

  • Our Mystery Room games take place in large rooms, where there is always a minimum of 4 square meters per person.
  • Our experiences have always been designed in such a way that no matter how many people come, you are always divided into teams of a maximum of 9 people, and usually fewer.
  • Our Mystery Room games are located at three different addresses, so the probability of meeting our other customers is small.

Good hygiene

  • Our cleaning procedures follow the recommendations. We air out between all teams and frequently spray contact surfaces.
  • Guests have the opportunity to wash their hands before and after the visit.
  • Guests must use hand sanitizer before the start of the game. Hand sanitizer is also available in the rooms themselves.

Our experienced Gamemasters create a safe environment

  • The primary task of our Gamemasters has always been the safety of our guests. That’s still the way it is. We therefore ask all guests to follow the Gamemaster’s instructions.
  • Gamemasters are trained in conducting safe and good experiences – also under COVID-19.
  • Help us keep the necessary distance to our Gamemasters.
  • Our Gamemasters, have very limited contact with guests. Therefore the Gamemaster does not count as an extra person in your group, the same as a waiter does not count in a group that has booked a table for 10 people in a restaurant.

Face Mask

  • There are no requirements for the use of face masks on our events.

Corona passport

  • With the reopening on the 21st of May 2021 comes a new requirement from the authorities that all guests entering the Mystery Room must present a valid corona passport.
  • This means that you must present documentation to either be fully vaccinated at least 2 weeks before your visit OR a negative test, which is a maximum of 72 hours old before arrival at Mystery Makers.
  • Both PCR test (inoculation in the throat) and quick test (inoculation in the nose) are valid test forms.
  • The documentation can be available either digitally or in physical form.
  • In addition, you must present a publicly issued ID, such as a passport, driver’s license or health card.
  • Read more about the authorities’ information about corona passport here.
  • Mystery Makers follows the applicable rules for corona passport at all times and reserves the right to make any ongoing changes.
  • Mystery Makers reserves the right to reject individual entrants if they are unable to provide the necessary documentation. The right to a financial refund is waived in this case.

Gathering restrictions

  • Mystery Room is subject to the applicable rules of gathering restrictions. Read about the latest rules and initiatives here.

What do we do at Mystery Makers?

What can you do yourself?

  • If you have recently traveled in Corona-affected areas and are therefore quarantined – voluntarily or ordered – we ask you to stay home or avoid coming to try our Mystery Hunt / Mystery Room during the quarantine period.
  • If you feel ill, you should take care of others by staying home until you recover fully.
  • If you are healthy, we would love to give you a good experience once we re-open! We ask all guests to be attentive and considerate regarding hygiene and contact with others.
  • Stay up to date at https://politi.dk/en/coronavirus-in-denmark

Protect yourself and others from Coronavirus (COVID-19)!

Here are 5 tips to protect yourself and others from infection:

  • Wash your hands frequently or use hand sanitizer
  • Cough or sneeze in your elbow – not your hands!
  • Avoid handshakes, cheek kisses and hugs – limit physical contact
  • Pay attention to cleaning – both at home and in the workplace
  • If you are elderly or chronically ill – keep your distance and ask others to be considerate

If you have any questions, feel free to contact our Booking Office HERE.

With this information, we hope that it is clear that we are doing everything possible to help and give you the experience you have been looking forward to – even in this difficult time. We are very excited to be able to re-open.

Take good care of yourself and each other

Best regards
Mystery Makers